Hi R Berger,

You's better wait for more days to see it's released. It's waiting the customs' check now.

The receiver paid the taxes for the package with tracking number EH014713704US why is it still by Customs? When will the company get it?

Hi R Berger,

It was delivered today by the postman in Guangzhou but the recipient couldn't be get connected through phone. You'd better let the receipient call the postman's phone 18988900323 to get it as soon as possible.

Number: EH014713704US
Package status: Undelivered
Country: United States -> China
Destination:
2020-07-01 12:18, Guangzhou City, Guangzhou Panyu District Lushan Business Department delivery results feedback - not properly cast, notes (not contacted on the recipient, arrange re-casting), delivery staff: Huang Yu, telephone: 18988900323
2020-07-01 08:50, Guangzhou City, Guangzhou Panyu District Lushan Business Department arrangement delivery, delivery staff: Huang Yu, tel: 18988900323, The Department of Investment: 020-84893934
2020-07-01 08:14, Guangzhou City, arrived in The Lushan Business Department of Panyu District, Guangzhou City
2020-07-01 06:10, Guangzhou City, leaving the "Guangzhou Airport North Processing Center" and the next stop ,Guangzhou Panyu District Lushan Business Department( via transfer)
2020-06-30 17:55, Guangzhou City, arriving at the Guangzhou Airport North Processing Center (via transfer)
2020-06-30 13:41, Guangzhou, Import Customs Release
2020-06-21 21:55, Guangzhou, Import Customs Remainpending for Inspection
2020-06-21 10:30, Guangzhou, sent to import customs
2020-06-08 18:04, New York, Departure from The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-06-08 17:59, New York, Arriving at The Offshore Export Swap
2020-06-07 19:01, U.S., Customs Clearance
2020-06-07 19:01, U.S., sent to Customs Outside
2020-06-02 16:25, United States, United States of America

Hello
Both my packages sending to Guangzhou with the tracking no: LA001945483HK, LA001846517HK, may i know the reason why it's being held by customs when will it release?
Thank you.

I too have had a package stuck in customs in GUANGZHOU, CHINA since September 6th, 2020. I have no clue why it's still there, it's just to exchange a ring for tge correct size. When will it be let go?

EV939142517CN

Hi good day my parcel is held by customs on Novembe 5 until now theres no updates. May i know why my parcel heldby customs? Please process my parcel thank you.

My package (RL792654527IE) has "Your delivery is being assessed by customs in CHINA" since 4th of November. This is a return package to the seller, which sent be wrong device model. How long it is going to take for the Chince customs to sort it out?
Thanks in advance,
Chirs

Hi
My return package said: Your item is being held in Customs at 2:20 pm on November 25, 2020 in GUANGZHOU, CHINA. my Tracking Number: LH117459685US. Why it is held and what I have to do ?

Hi Aleja,

It may need the receiver to declare. You need to let the receiver in China call China customs service number 12360 to check what he needs to do to get it released.

Hi, Can you please tell me why my return package, tracking number LH124138430US is being held in customs in China? The package shows being held since December 28, 2020.
Thank you!

Hi Crystal Griffin,

It should be waiting the receiver in China to declare to the customs. You'd better contact the receiver to ask if he has received any notice from the customs.

Hi, Can you please tell me why my return package, tracking number LH127129975US is being held in customs in China? The package shows being held since January 21, 2021
Thank you!

Why is my item being held in customs. This is a returned item, I need them to get there time back so I can be refunded. CH128822962US

Why is my item being held in customs. This is a returned item, I need them to get there time back so I can be refunded. CH128822962US

Hi Nisha,

CH128822962US is under the process of customs clearance now. You'd better wait for more days to get update.

Number: CH128822962US
Package status: In transit
Country: United States -> China
Destination:
2021-04-06 11:29 Qingdao, is in the process of customs clearance
2021-04-06 07:49 Qingdao, import customs remain to be verified
2021-04-04 16:11 Qingdao, sent to the import customs
2021-04-04 09:09 Qingdao, import customs remain to be verified
2021-04-03 14:52 Qingdao, sent to the import customs
2021-04-03 07:02 Qingdao City, leave Qingdao Processing, next stop Qingdao International Mail Processing Center (via)
2021-04-02 16:40 Qingdao City, Arriving at Qingdao Processing (via turn)
2021-04-02 03:46 Shanghai, leave Shanghai Aviation Center, next stop , Qingdao Processing (transit)
2021-04-02 02:26 Shanghai, Arrival at Shanghai Aviation Center (via)
2021-03-28 00:02 New York, New York has been exported straight
2021-03-22 19:15 Miami, Miami has been exported straight
2021-03-22 17:50 Miami, Departure from The Foreign Export Swap Bureau (not yet arrived at China Post)
2021-03-22 17:50 Miami, leave the Miami Processing Center
2021-03-22 17:45 Miami, arrive at the Foreign Export Swap Bureau
2021-03-18 12:41 United States, United States of America has received

Hey,
Checking package w/ tracking number: CH132894020US
This item arrived in SHANGHAI on May 16 at 6:14 pm, and it's been held in Customs after then. This is a priority mail with some sense of urgency. So, what's the reason for holding this item so long, and when will you release it?
Regards,
K

My tracking is CH128822962US, my package has been on hold with customs since early April its been over a month about to be 2 months. I have tried to resolve this with the aliexpress vendor but I am getting the run around. Its a wig I purchase that didn't fit so I was returning the wig per their instructions. They are telling me that customs told them that due to Covid customs does not accept imported human wigs, and they think the package is beyond the scope of personal application. I don't know how much of that I believe, I mean its a wig you can't get covid from hair but ok whatever she said that customs was going to return the item to me so I asked for tracking for the shipment coming back. She gave me this tracking number EW0954330FR, upon checking the tracking number, that is not my package that tracking is for a package going from France to China so I knew it was bogus. I told her that was not my tracking number so she suppose to be doing further research but at this point I'm not believing anything she is saying anymore. How can I find out if the package is actually on it's way back to me or how can I resolve this myself. I am getting no where with this vendor and I don't want to loose my money. I am beyond frustrated please provider some guidance and information on the status of my package. Thank you

Hi! Package CH126206818US was shipped in February and is still stuck in customs. How do I get it released so I can have it delivered?

why I can't ask question?

I wrote my return pacage held in customs and ask if seller refuse to pay duty tax, what should I do and Submit. This form will not submited. It always show "Submited Failed"

Checking the status of tracking CH139116651US. What does the recipient need to do?
July 27, 2021, 8:26 am
Held in Customs
QINGDAO, CHINA
Your item is being held in Customs at 8:26 am on July 27, 2021 in QINGDAO, CHINA.

Hi Tara,

It's waiting for the receiver in China to pay the tax to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.

My package is being held in Customs at 10:44 pm on August 19, 2021 in GUANGZHOU, CHINA. Tracking Number: CH141210942US.
Can you tell me reason why it is being held and what to do to get release and being delivery?

Hi daisy,

Can you assist me on this as well. I have the same message that my item is in customs.

"USPS EH021360636US, Held in Customs 08/20/2021 1:54am GUANGZHOU EMS CHINA Reply STOP to cancel”

Should I ask the receiver to call custom if so, can you give me the number or anything?

Hi Sunny,

You'd better wait for more days to see if CH141210942US could be released.

Hi Peter,

You'd better wait for more days to see if it could be released. It takes 2-7 days to be released in normal.

Hello! I have sent my daughter a package to her in Shanghai and it is still sitting in customs. The tracking number is CH140297885US. She doesn’t speak Mandarin And we do not know who to contact or what to do. Could you please help me? Thank you so much!

Can we all just admit this is some remarkably excellent customer service compared to other couriers?

Hi, I sent a package to Hangzhou, China, the tracking number is CH143838474US, on 9/25 it shows "Customs Clearance" and on 9/26 "Processed through Facility", but today (9/30) it shows "Customs Clearance (Your item is being processed by customs in CHINA )" again, why is that?

QP750207639GB package being held by customs over 1 month. Can you tell me why?