I dropped my passport in the post box by mistake, how can I receive it. It’s the post box on maoming road

I ordered 6 packages they were dropped at the facility in different days. The 2nd to last one to get dropped of is the only one that was shipped out. Why hasn't my parcels been scanned in weeks? Ive talked to my countries postal supervisor and he advised me to contact you. I just want to know when they are scheduled to be shipped out???

Hi....i have not received my parcel until now. My sister in Philippines dropped my parcel in her local post office (Tarlac, Philippines) on August 3 using EMS with tracking#EE190456068PH.
I had checked the tracking several times and still parcel had no movement. I had communications with the post office where my parcel dropped....but post office staff had just given us so much non sense explanation that inspite they even saw in their computer that there's not movement of the parcel. I even called and speak with them, still they don't accept responsibility of the lost parcel. They have been saying the same thing that they will contact Manila and ask what happen to my parcel. Obviously, this parcel is lost.....why can't they not just say an apology and refund me. Hope i can get more clearer answer to this message here. Thanks!