Do you send my package to my house or do I pay an additional fee
Asked by Talia |
0
I haven’t received my package for over two months. I tried to track it via Royal Mail and China post tracking however it says “delivered” to unknown destination which I assume is ‘China postage services” . When it arrives in my local post office do I have to pay a fee, but from what I know it’s meant to be delivered to my house . The company I ordred it from hasn’t replied to me. My order number is LZ812345601CN . Please help as I am concerned . Once it’s received / delivered as it says by China post how long shall it take
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1 Answer(s)
It was delivered by Royal Mail on May 18. If you don't receive it, you need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact Royal Mail who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.