Hi MELANIE COUTURE,

If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM074892526CN
Package status: Successfully received (15 days)
Country: China -> Canada
2023-10-11 14:53 Canadian MONTREAL, Quebec, has been properly submitted [CA Quebec MONTREAL], has been properly submitted
2023-10-10 10:45 Canada MONTREAL, Quebec,, CA Quebec MONTREAL, Outbound Delivery
2023-10-09 17:29 Canada [In/At Mailbox], In/At Mailbox, express mail in transit within the country
2023-10-08 16:20 MONTREAL, CANADA, DESTINATION TRANSSHIPMENT [MONTREAL], EXPRESS SHIPMENTS IN TRANSIT WITHIN THE COUNTRY
2023-10-07 15:20 Canadian shipments arrive at the processing center [CA Quebec], and the shipment arrives at the processing center
2023-10-06 17:25 Canada arrives abroad [import customs retention pending inspection], The import customs keep it for inspection, the express arrives at the processing center
2023-10-06 12:35 Canada arrives abroad [destination country customs], Customs clearance is in progress, Express arrival at the processing center
2023-10-05 15:20 Arrive at the Airport of Destination country outside Canada, and the express arrival processing center
2023-10-04 22:15 China's customs clearance is completed and sent to the transshipment country [in transit], and the express leaves the processing center
2023-10-02 17:25 China Leave processing center, express shipments in transit within the country
2023-10-01 15:29 China Arrive at processing center, express shipments are in transit within the country
2023-09-30 16:25 China left [Shenzhen Processing Center] has been exported and sealed, and express mail has left the processing center
2023-09-29 14:29 Shenzhen arrives at [Shenzhen Processing Center], and the express arrives at the processing center
2023-09-28 10:25 Wenzhou leaves [Wenzhou processing center], the next stop [Shenzhen processing center], Departed from post office, express mail leaves the processing center
2023-09-27 16:25 Wenzhou arrives at [Wenzhou processing center], Arrived to post office, express arrives at the processing center
2023-09-27 04:51 Wenzhou City, China Post has received mail