Didn't receive pkg

Asked by Elvira | 7/7/2023 3:52:49 PM

Need help finding my pkg.says delivered. But no details as to were.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 7/9/2023 8:12:34 PM Reply

Hi Elvira,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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