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Didnt receive my package

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I see they delivered my packege in another adress and another state . I need my product or the refund

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1 Answer(s)

user
Hi Fernanda,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier in your country to reflect the problem and check it for you as soon as possible. You need to require the seller to give you a solution (refund you or send one again to you) if you couldn't get it at last.

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