Didn’t get my parcel

Asked by Lucy H | 6/23/2021 1:15:45 AM

Hi. My tracking number is AS118945692CN.
It says it was shipped successfully, but I didn’t get the parcel and even any calls, messages or email that notice it shipped. Can I still get my parcel or refund? I am looking forward to get reply from you. Thanks.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 6/27/2021 11:16:51 PM Reply

Hi Lucy H,

It may be delivered to some other place. You need to contact the seller to reflect the problem and give you a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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