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Did not receive package

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The tracking shows my shipment was delivered 18 sept but I never received it. Is there a way to determine which address my shipment went to? My tracking number is DU9100470052YM

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2 Answer(s)

user
Hi Nancy Buchanan,

Sorry, we could only see it was delivered to the area of Williamsburg 23188-7606. The seller uses Zhong You Ya Mao (中邮亚贸) to ship it. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.

Order number: DU9100470052YM
Package status: Successfully received (37 days)
Country: China -> United States
2024-09-18 11:16 Delivered Williamsburg 23188-7606
2024-09-15 12:57 Out for Delivery Williamsburg 23188-7606
2024-09-12 19:08 Arrival Mail Processing Center Williamsburg 23188-7606
2024-09-10 15:01 Customs clearance completed
2024-09-08 15:05 The import customs keep it for inspection
2024-09-06 20:13 customs clearanceisin progress
2024-09-03 13:35 Arriveat Airport
2024-08-31 10:27 Departure【HK International Airport】
2024-08-28 20:26 Airline received【Hong Kong】
2024-08-26 17:10 Handed over to the carrier for transportation【Hong Kong】
2024-08-24 15:14 The shipment leaves the processing center [Hong Kong]
2024-08-22 17:25 Express delivery arrives at the processing center [Hong Kong]
2024-08-19 16:57 Export customs/release [Shenzhen]
2024-08-17 21:36 Mail leaves processing center [Shenzhen]
2024-08-14 19:46 Mail has been sorted and is ready to be sent [Shenzhen]
2024-08-12 21:35 Shenzhen Processing Center has received it [Shenzhen City]
user
So what you’re saying is that whether I get my package or not is not your problem. What is your role in this? I mean why are you replying to my question if the only person that can help me is the seller? How do I contact the seller, do you have a number of email address for them?

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