Did not receive my package

Asked by Michelle Hernandez | 11/5/2024 2:03:56 PM

The tracking said delivered but no package.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 11/6/2024 12:56:56 AM Reply

Hi Michelle Hernandez,

If it shows delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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