Delivery problem

Asked by Juan Carlos Pinzon | 7/11/2023 2:03:30 PM

In the tracking of the waybill AQ059001465CN you mark it as delivered, but personally I have not received anything at my address, can you prove that the package was indeed delivered to the correct address?
how you can help me with this problem

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1 Answer(s)

Daisy | 7/11/2023 9:10:30 PM Reply

Hi Juan Carlos Pinzon,

Sorry, we could only see it was delivered. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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