Hi Jane stoneley,

According to the tracking information, AQ058463347CN was delivered on June 13. If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AQ058463347CN
Package status: Delivered (27 Days)
Country: China -> United Kingdom
2023-06-13 10:47 GB, properly delivered
2023-06-08 15:53 GB, outgoing delivery
2023-06-07 23:55 GB, the shipment is in transit within the country
2023-06-05 08:32 GB, the shipment is in transit within the country
2023-06-02 19:18 GB, the shipment is in transit within the country
2023-05-31 17:30 GB, the shipment is in transit within the country
2023-05-29 04:02 GB, destination country customs clearance completed【GB】
2023-05-25 02:33 GB, the shipment arrives at the processing center
2023-05-22 19:40 Hong Kong, Express Departure Processing Center【Hong Kong】
2023-05-21 23:15 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-05-20 20:21 Shenzhen, Express Leaving Processing Center【Shenzhen】
2023-05-19 22:28 Shenzhen, Express Arrival Processing Center【Shenzhen】
2023-05-17 16:58 Changsha City, [Hunan Province International One Post Sales Department] has been received and sent