Delivered but nothing received

Asked by Moniquevandorst | 4/17/2023 12:19:21 AM

Dear,
I’ve my package is reported “delivered” but I fondant get anything, my neighbours didn’t get anything and with the parcelnumer I can only see the tracking of china post. None of the local couriers can find this parcelnumer. Can you tell me a different parcelnumer for the parcel in the Netherlands? Or can you tell me where I can find my package. The seller only tells me that the item has been delivered

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 4/18/2023 1:56:54 AM Reply

Hi Moniquevandorst,

You need to contact the seller to ask for the new tracking number in Netherlands. Then, use the number to check with your local post courier. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

Why does it say delivered? (2 replies)

My tracking info says it's been delivered. I never received it. It doesn't tell me where it got delivered, just says delivered. Says it's from USPS, they say they never received it. Contacted the company, and they said to contact my post office. I did, but they said they can't do anything because they never received anything. And now the company is ignoring me. Where is my package please?

AM574428118CN - delivered, but not received (1 reply)

Hello,
Apparently this shipment has been delivered November 25th, but I haven't received it. I have contacted seller who says I have to contact local post office?? There are several, so whom was this shipment handed over to? Normally it is Post Nord and then they send tracking info, but I have not received such. There must be a name or company that has received it when it apparently is delivered?

Delivery not received (0 reply)

Hi
AM988040616CN
I have tracked this item and it states it has been delivered. it has not been delivered. I have not received it. I was in all day and no delivery came on the 20th November. I have also checked my CCTV and nothing was delivered. I have checked with all my neighbours, no delivery has been received. I have paid for an order which states delivered when tracked but I have NOT received the delivery. I have contacted the seller and they said they can’t help.