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Delivered but not received

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AQ280116782CN - My package says delivered was coming from Kunming City but I have not received it. There is no US tracking number for local carrier.

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1 Answer(s)

user
Hi API,

According to the tracking information, AQ280116782CN was delivered to Flower Mound,TX 75028 on October 10. If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Order number: AQ280116782CN
Package status: successfully received (21 days)
Country: China -> United States
2023-10-10 14:45 Flower Mound,TX 75028, Already Delivered
2023-10-08 09:03 Flower Mound,TX 75028, outbound delivery
2023-10-05 03:31 TX DISTRIBUTION CENTER, the shipment is being transferred within the country
2023-10-02 16:39 TX DISTRIBUTION CENTER, the shipment is being transferred within the country
2023-09-30 11:39 TX DISTRIBUTION CENTER, the shipment is being transferred within the country
2023-09-28 12:38 TX DISTRIBUTION CENTER, the shipment is being transferred within the country
2023-09-26 05:11 TX DISTRIBUTION CENTER, the shipment leaves the processing center
2023-09-25 01:32 TX DISTRIBUTION CENTER, the shipment arrives at the processing center
2023-09-24 14:41 Flower Mound, destination transfer【Flower Mound】
2023-09-24 04:53 US, customs clearance in destination country completed [US]
2023-09-23 19:45 US, the express arrives at the customs [US] and is waiting for customs clearance
2023-09-23 13:33 US, arrival
2023-09-22 23:23 Shenzhen City, Departure
2023-09-22 09:37 Shenzhen City, Carrier Received
2023-09-19 20:04 Kunming City, China Post has received the mail
2023-09-19 20:04 Kunming City, Customer Handover

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I have tracked this item and it states it has been delivered. it has not been delivered. I have not received it. I was in all day and no delivery came on the 20th November. I have also checked my CCTV and nothing was delivered. I have checked with all my neighbours, no delivery has been received. I have paid for an order which states delivered when tracked but I have NOT received the delivery. I have contacted the seller and they said they can’t help.

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