Delivered but not received

Asked by Jacquelene | 5/15/2023 8:54:13 AM

So my package says it was delivered but I have not received it. The place that it shows on the map is the local post office but they don't have it either. can we please get some more information on our package. its supposed to be delivered to our house not the local post office

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 5/15/2023 8:52:32 PM Reply

Hi Jacquelene,

If you don't get it, you need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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