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Delivered but no delivery

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Received tracking notification at 8.25am saying item delivered at 11.37am. Please explain how a delivery notification can be received 3 hours before the time it was supposed to have been delivered? No delivery arrived either. I've been arguing with the company I ordered from for 10 days now. What is going on with your company? I can see many people saying the same thing recently. Are your staff stealing the items?

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Hi
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