Hi AbigailAnne,

It didn't pass the customs check and was returned back to the seller. The seller has got it on August 30. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: CP417099376CN
Package status: Delivered (11 Days)
Country: China -> United Kingdom
2021-08-30 16:21 Shanghai, signed, signed by: business group, delivery bureau: Jianguo East Road Post Branch
2021-08-25 12:48 Shanghai, Luwan Delivery, Huangpu District, Postal Service (Transfer)
2021-08-25 12:33 Shanghai, "Post Huangpu District Luwan Delivery" delivery results feedback - not properly posted, notes (transfer window delivery), delivery: Li Jun, telephone: 15800690169
2021-08-25 07:42 Shanghai, "Post Huangpu District Luwan Delivery" arrangement delivery, delivery: Li Jun, telephone: 15800690169, the delivery department phone: 021-53066280
2021-08-24 15:29 Shanghai, "Post Huangpu District Luwan Delivery" delivery results feedback - not properly posted, notes (not contacted the recipient, arrange re-posting), delivery: Li Jun, telephone: 15800690169
2021-08-24 15:27 Shanghai, "Post Huangpu District Luwan Delivery" arrangement delivery, delivery: Li Jun, telephone: 15800690169, the delivery department phone: 021-53066280
2021-08-24 15:21 Shanghai, Arrivals (Post Huangpu District Luwan Delivery)
2021-08-24 15:21 Shanghai, Arrivals (Post Huangpu District Luwan Delivery)
2021-08-24 13:16 Shanghai, leaving the Shanghai Tailu Newspaper Processing Sub-center, the next stop , The Post Huangpu District Jianguo East Road
2021-08-22 15:03 Shanghai, import customs release
2021-08-22 14:38 Shanghai, sent to import customs
2021-08-19 18:55 Shanghai, Arriving at the Shanghai Wanggang Mail Processing Center
2021-08-19 17:42 Shanghai, leaving the Post Office of Jianguo East Road, next stop
2021-08-19 15:37 Shanghai, "Tapuqiao Post Office" has been received
2021-08-19 03:37 Shanghai, "Tapuqiao Post Office" has been received

There was no seller, I was sending gifts to my parents. Why didn't it pass customs? No one has called me and I've moved house now so don't have access to the old property. Where is the parcel currently as we have not signed for it.

Hi AbigailAnne,

It was returned back to Jianguo East Road Post Branch.

Please can you check if they have it and I will go collect. What paperwork and documentation will I need to take?

Hi AbigailAnne,

Take your certificate that could prove your identity to take it at the office.