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Daughter’s Package in Shanghai Customs

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Hello! I have sent my daughter a package to her in Shanghai and it is still sitting in customs. The tracking number is CH140297885US. She doesn’t speak Mandarin And we do not know who to contact or what to do. Could you please help me? Thank you so much!

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3 Answer(s)

user
Hi Angela,

It's waiting your daughter in China to pay the tax to the customs now. You need to ask if she has received the notice from the customs. If no, let her check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.
user
Daisy,
Thank you so much for getting back to me and trying to help us out! When my daughter goes to the tax collection system website it tells her that there are no taxable items. She has also not received any notice from customs. How can we find out which customs in Shanghai is holding her package so that she may go there to pay and pick her box up at the same time? I sincerely appreciate all of your help!
user
Hi Angela,

According to the tracking information, it's waiting the recipient to pay now. You'd better let her call Shanghai customs number 021-68890000 to check.

Number: CH140297885US
Package status: In transit
Country: United States -> China
2021-08-25 11:12 Shanghai, taxable mail, to be paid by the recipient
2021-08-25 11:11 Shanghai, taxable mail, tax forms are out
2021-08-23 16:39 Shanghai, import customs remain for inspection
2021-08-23 06:25 Shanghai, sent to import customs
2021-08-06 18:05 Chicago, Leaving The Export Exchange Office (not yet arriving at China Post)
2021-08-06 18:05 Chicago, arrive at the Overseas Export Swaps Bureau
2021-08-06 18:05 Chicago, leave the Chicago Processing Center
2021-07-31 13:47 United States, United States has received
Origin:
2021-08-23 16:39 CHINA, SHANGHAI, Held in Customs -> Your item is being held in Customs at 4:39 pm on August 23, 2021 in SHANGHAI, CHINA.
2021-08-23 06:25 CHINA, Customs Clearance
2021-08-23 05:40 CHINA, Processed Through Facility
2021-08-22 15:08 CHINA, SHANGHAI, Departed
2021-08-22 10:01 JAPAN, TOKYO, Departed
2021-08-22 08:28 JAPAN, TOKYO, Departed
2021-08-19 12:20 UNITED STATES, CHICAGO, Departed
2021-08-18 12:40 UNITED STATES, CHICAGO, Arrived
2021-08-06 18:05 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2021-08-06 18:05 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Processed Through Regional Facility
2021-08-06 18:05 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Arrived at Regional Facility
2021-08-04 00:00 In Transit to Next Facility
2021-07-31 13:47 KINGWOOD, TX 77339, USPS in possession of item

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