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CY587752781DE My Package is not moving, Item held at inward office in exchange

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How can I contact the post office in China per E-Mail? My package is stuck there for weeks now

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1 Answer(s)

user
Hi Angelique,

It's waiting for the receiver to pay for the tax now.

You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.

Number: CY587752781DE
Package status: In transit
Country: Germany -> China
Destination:
2024-10-13 10:13 Guangzhou City, waiting for users to pay taxes
2024-10-13 09:54 Guangzhou City, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2024-10-11 16:13 Guangzhou City, retained by the Import and Exchange Bureau
2024-10-01 09:53 Leaving the overseas export exchange bureau (not yet arriving at China Post)
2024-09-28 05:39 Arrive at the Overseas Export and Exchange Bureau
2024-09-27 12:59 【DE】Received
Origin:
2024-10-11 16:13 China VR, Arrival at import parcel center
2024-10-11 16:13 China VR, The shipment has arrived in the destination country/destination area.
2024-10-10 16:39 Arrival at airport
2024-10-10 02:24 Departure on flight TK6524
2024-10-09 23:24 Departure on flight TK6524
2024-10-07 05:58 Preparation for air transport with stopover
2024-10-07 05:58 Shipment booked for air transport
2024-10-01 09:53 Transportation to destination country/destination area.
2024-10-01 09:25 Germany, Export parcel center.
2024-09-28 05:39 Germany, Export parcel center.
2024-09-27 18:41 Germany, Parcel center of origin.
2024-09-27 12:59 Germany, Shipment posted at the retail outlet by sender

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