Customs retention question

Asked by Emma100ioijn | 11/17/2019 10:31:24 AM

Hi,
My tracking states that a package of mine being sent from Spain to here in Beijing has been retained by customs; unspecified reasons. What do I do now? Tracking number EK910463311ES.

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3 Answer(s)

Daisy | 11/18/2019 6:12:29 AM Reply

Hi Emma100ioijn,

It lacks the invoice. The recipient needs to submit it to the customs.

2019-11-13 11:00 In Customs, The goods lack an invoice for completing the procedure

Dima | 1/18/2024 11:09:26 AM Reply

Hello! Can I get more info about why my parcel is not delivered AS836550036CN and what should I do next do receive it or in worst scenario to proceed with refund?
Thanks

Daisy | 1/18/2024 7:44:14 PM Reply

Hi Dima,

You need to contact Croatia Post to check why the delivery was failed. In normal, the reason may the address is not correct or your are not at home.

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