Hello,
I see that my package is waiting for custom as tax payment. How should I pay it?
This parcel is supposed to go to the delivery company and then be delivered further to me - will you send the details of tax payment to the delivery address or how you do that?

Thank you!

My item: RY443248095GB
My package arrived at customs in Chengdu, Sichuan on 4th December. It shows as 'awaiting duty payment' however I have not received any messages requesting the payment. It is now 6th December. I want to pay the duty and receive the item, but how can I pay the duty without receiving a message?

How long will it take to receive a message requesting the payment? Is there a way to pay the duty without receiving a message from customs first?

Regards,
Nick.

My shipment number is EE186109380TH, it was shipped on April 8 and received at Guangzhou Customs on April 23. After an incessant exchange of emails, they say that it was withheld for payment of taxes and that the recipient must contact China Post to pay this tax. The recipient has repeatedly requested the information to pay to China Post and customs but no one responds, they do not send the form for tax payment. What should I do? It has been a long time without information.