Hello,
I see that my package is waiting for custom as tax payment. How should I pay it?
This parcel is supposed to go to the delivery company and then be delivered further to me - will you send the details of tax payment to the delivery address or how you do that?

Thank you!

My item: RY443248095GB
My package arrived at customs in Chengdu, Sichuan on 4th December. It shows as 'awaiting duty payment' however I have not received any messages requesting the payment. It is now 6th December. I want to pay the duty and receive the item, but how can I pay the duty without receiving a message?

How long will it take to receive a message requesting the payment? Is there a way to pay the duty without receiving a message from customs first?

Regards,
Nick.

My package with tracking number EH027948155NL is apparently stuck in customs awaiting payment. I have not been contacted regarding this and I have no idea who else to contact as I have emailed plenty of people with no response.