Hello,
My parcel EK907418839GB - seems to be stuck at customs, I am sending to China for first time, and I am first time returning an international item, can you please let me know who I can contact and how I can fix this issue please. I am really overwhelmed with this issue and paid too much for this parcel, please help :(
I also tried to call you from +861011185 and +861011183, but cannot reach, - it says his pone number can not be reached atm.

Any help is appreciated. My package with tracking CH214207080US has been held in customs since the 29th and hasn't moved. Is there an issue or is it just a waiting period for the customs to clear? It is an item being sent back to the company for repair. Have asked the recipient and they have not been contacted by customs.

I sent this package via Royal Mail, tracking number LO367663733GB and now there's this message on your site:JinhuaCity,Waiting for Customs Declaration by Addressee