Customs hold up

Asked by Joyce Galoni | 3/25/2021 6:46:26 AM

Why has my pkg that I am returning to China still sitting in customs after 12 days!! Is there a problem. I'm waiting for my refund for the return items.

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1 Answer(s)

Daisy | 3/25/2021 8:27:31 PM Reply

Hi Joyce Galoni,

If it's stuck at the customs for over a week, it should be waiting for the seller to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

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