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Customs documents/invoice missing

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Hello
Since 13 days the package I sent to China stocked in Guangzhou customs.
CA636564711AT
Its a gift for my girlfriend, which I made by myself, and I declared it on the toll documents as a gift, so there is no invoice I can provide.
Nobody contacted us until now.
Do you have any informations about the status?
Kind regards

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1 Answer(s)

user
Hi Marc,

What we see is also it's stuck at Guangzhou customs now. You'd better let your girlfriend call customs service number 12360 to check it.

Number: CA636564711AT
Package status: In transit
Country: Austria -> China
2020-09-23 15:26, Guangzhou City, import customs retained for inspection.
2020-09-12 12:42, Guangzhou City, import customs retained for inspection.
2020-09-11 10:39, Guangzhou City, sent to the import customs.
2020-09-11 06:23, Guangzhou City, Leave Guangzhou Aviation Center, next stop Guangzhou International Center (transfer)
2020-09-11 05:55, Guangzhou City, Arriving at Guangzhou Aviation Center (transit)
2020-09-11 02:17, Beijing, Leave Beijing Terminal, Next Stop Guangzhou Aviation Center (transfer)
2020-09-09 18:40, Beijing, arrive at Beijing International Mail Transfer Department (transit)
2020-08-28 08:31, Vienna, Vienna has been exported straight.
2020-08-28 08:22, Vienna, Leaving The Foreign Export Swap Bureau (not yet arriving at China Post)
2020-08-28 08:22, Vienna, leave the Vienna Processing Center.
2020-08-25 09:11, Austria, Austria accepted.

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