China customs service Phone number

Asked by callawong | 3/29/2021 11:03:09 AM

Regarding Tracking# LH132511326US:
Got instruction to call China customs. Number 12360, is it China customs service Phone number? Please confirm.

Many thanks!

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

How do I track a package from China?

List of China Post Forbidden Items

3 Answer(s)

Daisy | 3/29/2021 9:27:04 PM Reply

Hi callawong,

Yes, 12360 is the China customs service number. You need to let the receiver in China to call. You couldn't call from the US.

callawong | 3/30/2021 10:55:07 AM Reply

Got it. My receiver 侯玉仪 will call China customs service soon.
Please add her phone # 13650723497 on addressee's information.

Many Thanks!

Antony | 11/16/2022 12:23:35 AM Reply

Hi,
I have a parcel from Canada to Shanghai with a small gift for a friend that I can't track, it's not delivered and no info yet in almost 2 months, please could you help me to check and solve this problem?
I didn't receive any info and contact for make any declaration, the value or the parcell is 40 canadian dollars.
my package: R451937786CA
Thanks

Related Questions

China customs service Phone number (3 replies)

Regarding Tracking# LH132511326US:
Got instruction to call China customs. Number 12360, is it China customs service Phone number? Please confirm.

Many thanks!

Parcel stuck in Shenzhen Customs for 31 days - Customs Tax (0 reply)

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.

English Customer Service (3 replies)

EG506837303KR
I need to change my phone number. My parcel is stuck at customs and I don't received any message because of a wrong phone number. Can you send me an email to which I can reply?