Hi kenneth,

It's stuck at the customs now due to the failed declaration submition. You need to contact the receiver in China to submist as the customs required. Customs contact number: 0771-4977151

Number: CH212966431US
Package status: Expired
Country: United States -> China
Destination:
2024-07-08 17:27 Nanning City, application review failed
2024-06-14 16:05 Nanning, waiting for the consignee to submit declaration materials to the customs, [Nanning International Customs Brokerage], Tel: 0771-4977151
2024-06-08 10:03 Nanning City, Customs clearance
2024-06-08 06:55 Nanning, mail has left [Nanning Mail Processing Center, Guangxi Express Division] and is being sent to the next stop
2024-06-08 06:15 Nanning, mail arrives [Nanning Mail Processing Center, Guangxi Delivery Division]
2024-06-04 15:56 Guangzhou, mail has left [Guangzhou International Exchange Bureau] and is being sent to the next stop
2024-06-04 15:46 Guangzhou, mail arrives at [Guangzhou International Exchange Bureau]
2024-06-03 10:58 Guangzhou, sent to import customs
2024-05-29 18:48 Leaving the overseas export exchange office (not yet arrived at China Post)
2024-05-29 16:03 Arrival at overseas export exchange bureau
2024-05-28 16:43 【US】Received
Origin:
2024-06-08 09:48 CHINA, Arrived at Facility -> Your item arrived at a facility in CHINA on June 8, 2024 at 9:48 am.
2024-06-03 10:58 CHINA, Customs Clearance
2024-06-03 10:57 CHINA, Processed Through Facility
2024-06-02 13:56 CHINA,GUANGZHOU, Departed
2024-06-02 09:07 JAPAN,TOKYO, Departed
2024-06-01 22:00 JAPAN,TOKYO, Departed
2024-05-31 12:43 UNITED STATES,LOS ANGELES, Departed
2024-05-31 06:31 UNITED STATES,LOS ANGELES, Arrived
2024-05-29 18:48 LOS ANGELES CA DISTRIBUTION CENTER, Processed Through USPS Regional Facility
2024-05-29 16:03 UNITED STATES,LOS ANGELES CA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2024-05-29 16:02 BELL GARDENS, CA 90205, Arrived at USPS Facility
2024-05-29 04:34 LOS ANGELES CA DISTRIBUTION CENTER, Departed USPS Regional Facility
2024-05-29 04:07 LOS ANGELES CA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2024-05-29 03:27 ANAHEIM CA DISTRIBUTION CENTER, Departed USPS Regional Facility
2024-05-28 22:11 ANAHEIM CA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2024-05-28 16:43 COSTA MESA, CA 92628, USPS in possession of item

Thanks Daisy

Daisy that # 0771-4977151 does not work when I call it from the US i even put +86 0771-4977151 in front of it and it does not work. How can I contact them to return the goods to me because the merchant will not contact them to get the returned goods. Please help

I even used 011 for outgoing call from the US and it still did not work.

Is there any way I can get the package sent back to me

Hi kenneth,

As the receiver in China didn't submit declaration materials to the customs, it's on the way back to the USA now.

Order number: CH212966431US
Package status: May be abnormal (124 days)
Country: United States -> China
2024-09-28 10:53 Nanning City, Export Customs/Release
2024-09-28 10:50 Nanning City, delivered to export customs
2024-09-27 15:51 Nanning City, in transit, has been shipped out of the warehouse
2024-09-26 17:42 Nanning City, has been returned
2024-07-08 17:27 Nanning City, application review failed
2024-06-14 16:05 Nanning City, waiting for the recipient to submit declaration materials to the customs, [Nanning International Customs Broker], Tel: 0771-4977151
2024-06-08 10:03 Nanning City, customs clearance in progress
2024-06-08 06:55 Nanning City, the mail has left [Guangxi District Shipping Division Nanning Mail Processing Center] and is being sent to the next stop.
2024-06-08 06:15 Nanning City, the mail arrives at [Guangxi District Shipping Division Nanning Mail Processing Center]
2024-06-04 15:56 Guangzhou City, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2024-06-04 15:46 Guangzhou City, the mail arrived at [Guangzhou International Exchange Bureau]
2024-06-03 10:58 Guangzhou City, delivered to import customs
2024-05-29 18:48 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2024-05-29 16:03 Arrive at the Overseas Export and Exchange Bureau
2024-05-28 16:43 【US】Received

Now it says this...what does this mean please?
2024-10-02 12:26
Shanghai, [Shanghai Bureau of International Exchange] has been exported directly

2024-10-02 12:26
Shanghai, import customs clearance

2024-10-02 12:25
Shanghai, Export Customs/Release

THANKS DAISY!
Ok so that means it is being shipped back to my address that's on the paperwork?

Daisy,
How long does it take for the package to be returned to me? Is that where the package is being returned to?