Cant track my 2 months shipped order

Asked by Felipe | 3/14/2023 6:06:16 PM

The seller shipped the order on the 25th of January 2023. ChinaPost tracking number is CY013679808CN
Until today I have not had any updates about shipping and no tracker finds the order.
Seller Winfordo Lighting Store wont answer me.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

How do I track a package from China?

1 Answer(s)

Daisy | 3/15/2023 1:37:35 AM Reply

Hi Felipe,

It's sent by a slow way of China Post. China Post may doesn't provide tracking service for it. It usually takes about 60-90 days to be delivered. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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