Can’t find package

Asked by Stephanie | 4/14/2023 1:16:16 PM

I cannot find my package it says delivered however it only says the city state and zip code please someone help

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 4/23/2023 1:16:41 AM Reply

Hi Stephanie,

If it's delivered and you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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