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Cancel item export / Retraction

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Hi everyone!
I ordered prescription glasses from China. I have ordered from the same seller four times in the past. When I check the tracking RV575008369CN, it says cancel item export and then says retraction. Can someone please explain what is going on?
Thank you!

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3 Answer(s)

user
Hi Foster,

It was returned back to the seller and the seller has got it on July 30. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: RV575008369CN
Package status: Alert
Country: China -> Pakistan
2021-07-30 20:26 Shanghai, return to the sender
2021-07-30 18:11 Shanghai, Meiyi Post Office: Arrange delivery, delivery: Li Zhuqing, phone: 15821535963, touting department phone: 021-64530756
2021-07-30 17:16 Shanghai, Arriving at Meiyi Post Office
2021-07-28 14:14 Shanghai, leave the Shanghai Tailu Newspaper Processing Sub-Center, next stop , Meiyu Post Office
2021-07-25 12:53 Shanghai, import customs release
2021-07-24 16:24 Shanghai, sent to the import customs
2021-07-24 00:40 Shanghai, Arrival at Shanghai Wanggang Mail Processing Center
2021-07-23 07:36 Beijing, leave Beijing Post Yellow Village Station, next stop , Shanghai Wanggang Mail Processing Center (via)
2021-07-21 09:27 Beijing, Beijing International Mail Processing Center returned, note: security return
2021-07-17 19:07 Beijing, Beijing International Mail Exchange Station returned
2021-07-16 21:42 Beijing, has been handed over to the carrier transport
2021-07-16 16:59 Beijing, Beijing International Mail Processing Center has been exported straight
2021-07-16 08:40 Beijing, Arrival at Beijing Terminal (via)
2021-07-16 07:50 Beijing, flight arrival
2021-07-16 06:19 Shanghai, leave The Shanghai Jiamin Processing Center, next stop, Beijing Terminal
2021-07-16 05:58 Shanghai, flights take off
2021-07-14 18:08 Shanghai, Arrival at Shanghai International Mail Processing Center
2021-07-14 17:23 Shanghai, leave the International Small Package Business Processing Center of the Delivery Division, next stop Shanghai International
2021-07-14 16:34 Shanghai, "Delivery Division International Small Package Business Processing Center" has been received
user
Thanks for the kind reply, Daisy.
I contacted the seller, he tells me he has not received any returns yet. I am wondering how it is possible when the tracking says it has been returned. I have bought 4-5 times before from the same seller and he always shipped the item to me. What should I do?
Thanks, Daisy!
user
Hi Foster,

The postman with the contact number 15821535963 delivered it on July 30 to the seller. If he doesn't receive it, you need to let him call the postman to ask where it is as soon as possible.

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