Hi, I sent a return package via Canada post from Canada to China (Suzhou). The package is now being held by custom, as it seems that tax is required to be paid. There is a language barrier between the seller and I, but the seller seems to be confused as to what to do. The last tracking says that material is needed from the addressee.

The tracking number is EE222687048CA

Hello. I order item from AliExpress. There has been no change in shipping status since July 14, 2021. Canada Post tracking says:
1:01 pm
International item has left originating country and is en route to Canada
Cnshad, China

AliExpress tracking on website says item has reached destination and is in transit. Can you please let me know where package is and how much more delay? From China to Canada? Thanks so much.

Hello ... I have a package that was shipped through China Post to Canada and then subsequently to our Community Box by Canada Post. It did not arrive as identified on both China Post tracking and Canada Post tracking. In speaking with Canada Post they have advised that they can only investigate delivery issues within 3 business days of the delivery date and that time has passed. So I need to contact the sender as any further action will have to be initiated by the sender of the item. Any ideas how I would open a ticket up with China Post. Thanks in advance.