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Can we call China Customs directly to ask about the package?

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Hi Daisy,
I'm very sorry to bother you once again. Can my wife call China Customs directly to ask if the package I sent from New York has arrived? USPS has told me that the package left New York, November 8 2018. It is already one month since I gave the package to USPS. Can you provide the phone number of Chinese Customs so that my wife can call them to ask about the package? I really appreciate it. Once again, the package has the Customs Dispatch # UH014194156US and was to be delivered to my wife who is now in Chengdu, Sichuan at this address:
Zhang, Zangchuan
1816, C ZUO, RENHE SPRING APARTMENT
WANXIANG SOUTH ROAD, GAOXIN QU,
CHENGDU, SICHUAN 610041
Telephone #18408266327
If you can provide the phone number of Chinese Customs to me, I will contact my wife and ask her to call Chinese Customs to ask about the package.

Thank you,
John M Lee
71 Elwood Avenue
Staten Island, NY 10314, USA

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35 Answer(s)

user
Hello. I received the status of my parcel: held by customs. Can I get clarification why this happened? what can I do now? My parcel number- EG003817875HK
user
I Good day, I had a return that was delivered to address:

Return Address:
Contact Name: KL Official Store- Wei xu
Street Address: xingyuanlu Jiuqidasha 1403
City: yan tai shi
State/Province/Region: shan dong sheng
Country/Region: China
Zip/Postal Code: 264000
Phone Number: 17353523365

Customs number-
LH168826945us.

Delivered since 4/18/22 to address but company KL Official store is saying they never received the item as it is still in customs. Is there any way to confirm if they received it as it was not delivered. I have paid $170 US dollars for hair that was not refunded to me. I emailed them November 3 2022 from April and still they are saying they never receive the package. I just want help.
user
I would like to know if my package was delivered
user
My parcel has been with customs since the beginning of March 2024 please can you assist ref RN866971087GB
user
Hello! My package from Canada should have arrived to the recipient over one month ago. Could you please direct me to who I should contact to release my parcel? Tracking number is LX074762733CA. Thank you in advance!

Related Questions

Can we call China Customs directly to ask about the package? (35 replies)

Hi Daisy,
I'm very sorry to bother you once again. Can my wife call China Customs directly to ask if the package I sent from New York has arrived? USPS has told me that the package left New York, November 8 2018. It is already one month since I gave the package to USPS. Can you provide the phone number of Chinese Customs so that my wife can call them to ask about the package? I really appreciate it. Once again, the package has the Customs Dispatch # UH014194156US and was to be delivered to my wife who is now in Chengdu, Sichuan at this address:
Zhang, Zangchuan
1816, C ZUO, RENHE SPRING APARTMENT
WANXIANG SOUTH ROAD, GAOXIN QU,
CHENGDU, SICHUAN 610041
Telephone #18408266327
If you can provide the phone number of Chinese Customs to me, I will contact my wife and ask her to call Chinese Customs to ask about the package.

Thank you,
John M Lee
71 Elwood Avenue
Staten Island, NY 10314, USA

Is being held in customs (3 replies)

Hello Daisy,
“USPS CH138428777US, Held in Customs 07/17/2021 10:11am SUZHOU CHINA”. How to get this released ASAP? Should the recipient call Suzhou Customs directly? What’s their contact number? Many thanks!

CV063753713US Taxable package held in Nanning but recipient did not get letter (1 reply)

My package is currently held in Nanning Customs for over a week now. It is a returned goods (jewelry) to the seller and I shipped back to them using USPS. My seller has not received any mail or call from Customs. They called China Post for help, but China Post cannot help because customs is holding it. They call China Custom (12360) and China Custom say they do not have package for some reason when the tracking says it is held in customs. Is there tax on returned goods?
Can you help me so I can have the package delivered?

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