Box never received

Asked by Luisa | 11/17/2020 3:33:36 PM

My order must be delivered to the italian address I gave to the supplier.
This is the tracking nr. LY452779565CN
It has been delivered in Vancouver.
Can you help me?
Thanks

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 11/19/2020 12:09:06 AM Reply

Hi Luisa,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact USPS to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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