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Belgian Post asks EMS to claim undelivered package

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Hey,

My package has been sorted for a month in Belgium - but still didn't get delivered. Now they ask me that the China Post (EMS) opens a request at the Belgium post to get it delivered. Could you please check with them ASAP, open a claim and let me know what's happening. This is the track and trace : CY000830025CN

It would be great if you can provide me an ID or track number so I can follow up with the Belgian post

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3 Answer(s)

user
Hi Gokan,

You need to contact the seller to open a claim for you. Only they could do that.
user
Hello,
Where can I search the package that it was supposed to be delivered? Is it BPost the one delivering EMS packages?
Thank you
user
Hi Fabiola,

Yes, BPost is the one in charge of delivering EMS packages in Belgium.

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