Hi, I sent some important documents to Australia to renew my driver's license. It currently says 到达寄达地. But my Mum hasn't received it yet. So I'm wondering how long these things usually take these days?

Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered number is not common so they do not know where to classify it in the system. Hence, the registered letter does not exist in the system now. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient? The recipient went to the 驿站 again today (March 9th) and told me that there was a change of staff. The letter is still not found!

Respected,
The shipment number that you submitted to us in the inquiry does not represent the universally accepted designation and number for registered postal shipments, which are used by all postal operators, including the Post of Serbia. Please submit in a customized format: two letter designations - nine digits - two letter designations.
Thanks in advance!

Boyana