My parcel from Australia to HK (LK143287754AU) is cleared and awaiting international departure in Guangzhou since 10 March. I contacted Australia post and they said to call China customs. Will this help speed the process up of getting my parcel delivered to HK? It’s a neighbouring city. This is a big concern.

I sent a package to someone in Beijing. For reason the receiver said that he can't get it. It has something to do with Declaration. Is there a way that I can call China Customs? The receiver told me that he told customs to send it back via Express. I still have not received it. Tracking number CJ537820435US. Do you know how long it could take to get back to me in the US? Thank you.

I mailed a package to my friend in Hangzhou. And whenever I check the tracking for the package, it says "held in customs" in Hangzhou. I told my friend this. Now I would like to know what should we do now? My friend called China Post and I think they told her that she needed to call Hangzhou Customs office, but I can't locate the phone number for the Hangzhou Customs. Do you know the phone number to Hangzhou Customs? And is this what she needs to do? If not, what does she need to do? Thanks!