Hi raphaelle,

The delivery was failed on Dec. 14. You need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post to ask for redelivery. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AT567615866CN
Package status: Undelivered
Country: China -> Canada
2024-12-14 13:41 CA, delivery failed, [other]
2024-12-11 18:52 CA,Package is received at a Straightship station (Mississa,【CA，Package is received at a Straightship station （Mississa】
2024-12-11 18:52 CA,Package Received with Origin Scan warehouse (Mississaug, 【CA，Package Received with Origin Scan warehouse （Mississaug】
2024-12-03 17:16 Quebec Trois-Rivières, customs clearance of destination country completed [Quebec Trois-Rivières]
2024-12-02 17:16 Trois-RivièresQuebec, arrived at【YYZ】
2024-12-02 01:16 Shenzhen City, departure【CAN】
2024-12-01 16:16 Shenzhen City, export customs clearance completed [Shenzhen City]
2024-11-30 08:16 Shenzhen City, the express package arrives at the customs office of origin [Shenzhen City] and is waiting for customs clearance
2024-11-29 21:28 SHENZHEN, Mail cleared and delivered to the airport, the express mail arrives at the processing center [SHENZHEN, Mail cleared and delivered to the airport]
2024-11-29 17:53 Shenzhen City, the email left [Shenzhen International Hong Kong Zhongkuai Sales Department] and is being sent to [Guangzhou Business Center]
2024-11-29 17:48 Shenzhen City, the shipment leaves the processing center [Shenzhen City]
2024-11-29 17:42 Shenzhen City, the mail has been sorted at [Shenzhen International Hong Kong Zhongkuai Sales Department] and is ready to be sent out
2024-11-29 17:41 Shenzhen City, Express Shipment Arrival Processing Center [Shenzhen City]
2024-11-29 17:23 Shenzhen City, China Post has received the mail
2024-11-29 17:22 China Post picked up scan, the shipment arrives at the processing center [China Post picked up scan]