Hi Anita,

The delivery was failed on November 28. In this case, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AT529470707CN
Package status: Undelivered
Country: China -> Netherlands
2024-11-28 15:36 Haarlem, delivery failed
2024-11-26 13:12 Haarlem, the shipment leaves the processing center [NL Haarlem Haarlem]
2024-11-25 11:16 Haarlem, express delivery processing center [NL Haarlem Haarlem]
2024-11-22 14:38 NL, the express arrives at [Netherlands] Customs [NL] and is waiting for customs clearance.
2024-11-20 12:57 Haarlem, the shipment leaves the processing center [NL Haarlem Haarlem]
2024-11-19 18:57 Haarlem, express delivery processing center [NL Haarlem Haarlem]
2024-11-18 14:46 AMS, arrive at【AMS】
2024-11-12 15:35 HKG, departure【HKG】
2024-11-08 09:08 Guangzhou City, export customs clearance completed [Guangzhou City]
2024-11-07 19:38 Guangzhou City, the express shipment leaves the processing center [Guangzhou City]
2024-11-07 16:05 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2024-11-07 14:17 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2024-11-07 10:46 Dongguan City, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2024-11-07 10:42 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2024-11-07 09:09 Dongguan City, China Post has received the mail

I have already written to the seller several times. they indicate that I have to be "patient". I understand that the package is somewhere, but if I don't know where I can't pick it up. Refund via aliexpress has been rejected due to lack of evidence

Just a quick feedback: I was notified that
package was delivered yesterday, but that is incorrect. I have not received anything. where is it delivered? and yesterday was Sunday, also strange

Hi Anita,

We have found many seller uses china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud asap.