Helllo,
I sent a package with the EMS service from Tasmania to Guangzhou a month ago. At first there was a problem with at the customs because the receiver had to pay a tax , once I paid the tax the update on the tracking website said it was ready for delivery and after 10 further days of wait and keep trying to get some real person support the chat support service says the system says it’s lost.
This is a very important parcel and it’s been very confusing and frustrating to deal with Chinapost

Please is there a way to better check if the package is really lost
My package number is EJ275039703AU
Very hopeful you could help me with this
Thank you Francesco

Hello :)
The status of my package CM432815422DE is stuck on
Delivery service provider for over 14 days
Is it lost?

Thank you

AM102720665CN
My delivery claims to have been delivered on 31st October at 4.55pm but no delivery was received or attempted on this day, or the previous days that it was ‘out for delivery’. Please could you advise where this has gone, whether this has been stolen by a driver. As no neighbours have this and the address was correct.