Hi Barbara,

According to the tracking information, AS750528011CN was delivered on May 10. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AS750528011CN
Package status: Delivered (33 Days)
Country: China -> Italy
2023-05-10 00:58 IT, in place
2023-05-06 13:47 IT, Outbound Delivery【IT】
2023-05-01 00:59 IT, Express shipments are in transit within the country
2023-04-28 09:28 IT, Express shipments are in transit within the country
2023-04-26 06:08 IT, Express shipments are in transit within the country
2023-04-22 12:34 IT, Express shipments are in transit within the country
2023-04-18 03:40 ITALY, local sorting centre, Express Arrival Center
2023-04-13 07:29 Hong Kong, Express Departure Processing Center【Hong Kong】
2023-04-09 18:00 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-04-07 09:00 Shenzhen, Express Leaving Processing Center【Shenzhen】
2023-04-07 03:12 Shenzhen Processing Center, Express Arrival Processing Center【Shenzhen Processing Center】

Tracking No. EV034781782CN, the tracking system status shows that the flight departed on 14th May but up to now, the product has not been delivered yet to me in Kenya. How slow is EMS?