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An item for repair was posted in January to China. It has been lost: no news :(.

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The tracking number is RN423017963GB . The item is a special watch that was going to be repaired by its original maker (Jialong Watch Co Ltd). Unfortunately, the tracking stops after 15 January, and the item has not been delivered.
Please help. What can be done?

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

user
Hi Dr Raveem Ismail,

It seems that it's lost in Dongguan. You'd better contact Royal Mail to reflect the problem and give you a solution about this as soon as possible.

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Please help. What can be done?

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