Aliexpress package "delivered" but I don't have it - how to get money back
Asked by tomas |
0
Hi everybody, I am desperate.
I ordered from aliexpress 19th August 2020, purchase protection period was until 23rd November 2020 (90 days since shipment because of covid I guess).
Tracking number has been RV488491740CN
Package never arrived (provided tracking ID shows different destination country and is marked as "delivered")
I opened dispute on 14th November, seller made up different tracking id - UF380693006YP, which is also marked as "delivered"
My dispute has been dismissed without refund, because of tracking system information
I have never seen my package, but aliexpress refuses to pay back, I even appealed without any luck.
Any suggestions how to get money back?
I ordered from aliexpress 19th August 2020, purchase protection period was until 23rd November 2020 (90 days since shipment because of covid I guess).
Tracking number has been RV488491740CN
Package never arrived (provided tracking ID shows different destination country and is marked as "delivered")
I opened dispute on 14th November, seller made up different tracking id - UF380693006YP, which is also marked as "delivered"
My dispute has been dismissed without refund, because of tracking system information
I have never seen my package, but aliexpress refuses to pay back, I even appealed without any luck.
Any suggestions how to get money back?
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2 Answer(s)
Jonathan Allen
Reply
0
Daisy,
I tracked again on my package LY918880049CN, it shows china post, received by carrier, then Aliexpress received by carrier, I only order on Amazon, why would it show both china post and aliexpress for received by carrier, since 11/08/2021
Is it on its way to USA or is it been scanned wrong or transit wrong? I need to know what is normal or not for this, thank you!!
I tracked again on my package LY918880049CN, it shows china post, received by carrier, then Aliexpress received by carrier, I only order on Amazon, why would it show both china post and aliexpress for received by carrier, since 11/08/2021
Is it on its way to USA or is it been scanned wrong or transit wrong? I need to know what is normal or not for this, thank you!!
It's hard for you to get refund from AliExpress. If you pay through Paypal, you can open a case through Paypal and get your money back.