According to tracking my package is delivered, but have not received anything

Asked by Shafi | 4/28/2021 6:26:54 AM

De tracking status says delivered on 3rd of April 2021, but I have not received anything. How is this possible?
Tracking number is : LZ731465238CN

Where is my package???

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 5/12/2021 11:39:31 PM Reply

Hi Shafi,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact PostNL to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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