About my packages

Asked by schwandt_brittany@19 | 11/20/2020 7:50:15 AM

I ordered 2 15 ft round trampolines on may 7th, 2020 from fibare.com & the tracking number that I was given is saying Delivered but that's not true I haven't gotten them yet. So lame to lose out of an order if it happened to be a scam.

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 11/22/2020 11:47:59 PM Reply

Hi schwandt_brittany,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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