6 Packages from China to Italy, been returned to sender.
According to poste Italiane, the issues is from China post
Here is the tracking records:
2023-11-13 09:00
Padua (PD), Returned to sender
2023-11-13 09:00
Padua (PD), Processing problems reported
2023-11-13 08:19
SDA Operations Center Padua (PD), On delivery
2023-11-10 21:16
Hub North, In transit
2023-11-02 12:56
International Exchange Center Milan Gateway Poste Italiane, In progress at the International Exchange Center
CP449763358CN
CP449763327CN
CP449763361CN
CP449763698CN
CP449763375CN
CP449763715CN

The package EV980179340CN was sent to a apartment address where I no longer live and the office doesnt take packages for former residents so they returned to sender but the tracking shows that its "out for delivery" since July 10 with no update

Receiver’s country Customs won’t release the parcel. The last tracking status is: 境外进口海关留存待验(限制进口的物品-进口许可证丢失/不适用)
I have asked the customs to return to sender, but customs is saying that the sender has to ask from their side.
I contacted the sender, but they are saying they don’t know how to do this.
How can the sender ask the parcel to be returned? What is the process. Parcel sent by EMS China Post