: I haven’t received parcel

Asked by Tran Thanh Tuan | 3/8/2024 11:45:30 PM

I have not received the goods sent from China Post, even though Track 17 has announced "delivered".
Code: AS839999649CN
My address is:
Trần Thanh Tuấn
508-CT1, VCN Phước Hải
Nha Trang-Khánh Hoà-Việt Nam

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 3/11/2024 1:59:32 AM Reply

Hi Tran Thanh Tuan,

According to the tracking information, AS839999649CN was delivered on March 7. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

Parcel Not received since 6 months (3 replies)

I haven't received my parcel sent from Beijing to Lahore in November 2020 and December 2020. But haven't received any package yet. Would you please update? Are parcels to Pakistan currently being received?
Following are tracking IDs:
CP312552494CN
CP384168774CN

AM422159347CN , I haven't received my parcel (0 reply)

In your website it is showing , the parcel has been delivered but i haven't received anything , can you please kindly provide the contact details of the local UAE shipment handler it will be great help

Haven’t received my parcel (0 reply)

I haven’t received my parcel EUB AM344037135CN, it’s stated out for delivery since 10/5/24, but I haven’t received it, can help me with this?

My parcel shows as delivered but I haven't received it (1 reply)

I haven’t received my parcel, please double check my address (1 reply)

Haven’t received parcel AM611434463CN (0 reply)

It shows the parcel is delivered but I haven’t received any (0 reply)

Where is the parcel? (1 reply)