Hi Dmitrii,

It's retained by customs due to ivoice missing/ inappropriate. You need to contact the customs to submit ivoice to get it.

Order number: CL098992546RU
Package status: In transit (36 days)
Country: Russian Federation -> China
2024-05-15 14:39 Guangzhou City, you need to submit cargo declaration materials or go through return procedures
2024-05-15 09:50 Guangzhou, Customs clearance
2024-05-14 14:55 Guangzhou, the mail has left [Guangzhou Jianggao Packaging Workshop] and is being sent to the next stop
2024-05-14 13:59 Guangzhou, mail arrives at [Guangzhou Jianggao Packaging Workshop]
2024-05-12 23:18 Shanghai, mail has left [Shanghai International Exchange Bureau] and is being sent to the next stop
2024-05-12 20:12 Shanghai, mail arrives at [Shanghai International Exchange Bureau]
2024-05-12 01:57 Shanghai, sent to import customs
2024-05-09 09:23 Sent to carrier
2024-05-08 21:51 Leaving the overseas export exchange office (not yet arrived at China Post)
2024-05-07 11:39 Customs release
2024-05-07 11:39 Send to overseas customs department
2024-05-06 23:49 Arrival at overseas export exchange bureau
2024-05-04 12:23 【RU】Received
2024-05-15 09:50 China,CNCANA CNCANA, Retained by customs, Ivoice missing/ inappropriate
2024-05-14 20:55 China,51040034 51040034, Processing, Arrival at inward office of exchange
2024-05-12 01:57 China,CNSHAA CNSHAA, Handed over to customs
2024-05-12 01:56 China,CNSHAA CNSHAA, Import of international mail
2024-05-09 12:23 Russian Federation,RUMOWG, Processing of international mail, Forwarded to the carrier
2024-05-09 09:23 Russian Federation, Processing of international mail, Forwarded to the carrier
2024-05-08 21:51 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO Cex Obmena 102902, Export of international mail
2024-05-07 11:39 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO Pi-30 102901, Customs clearance, Released by custom house
2024-05-07 11:39 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO Pi-30 102901, Customs clearance, Inspected with technical means of customs control
2024-05-07 11:39 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO Pi-30 102901, Handed over to customs
2024-05-06 23:49 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO Pi-30 102901, Processing, Arrival at transit office of exchange
2024-05-06 23:01 Russian Federation,Moskva-Kazanskij Vkz. PZhDP MMPO 102900, Processing, Arrival at inward office of exchange
2024-05-06 22:29 Russian Federation,Moskva-Kazanskij Vokzal PZhDP 102000, Processing, Departure from inward office of exchange
2024-05-06 22:26 Russian Federation,Moskva-Kazanskij Vokzal PZhDP 102000, Processing, Arrival at inward office of exchange
2024-05-06 20:58 Russian Federation,Moskva-Paveleckij Vokzal PZhDP 102150, Processing, Departure from inward office of exchange
2024-05-06 18:42 Russian Federation,Moskva-Paveleckij Vokzal PZhDP 102150, Processing, Arrival at inward office of exchange
2024-05-06 10:49 Russian Federation,Voronezh MSC 394960, Processing, Departure from inward office of exchange
2024-05-04 19:40 Russian Federation,Voronezh MSC UOSPO 394963, Processing, Sorting
2024-05-04 15:43 Russian Federation,Voronezh MSC 394960, Processing, Arrival at inward office of exchange
2024-05-04 15:07 Russian Federation,Voronezh 394054, Processing, Departed from origin facility
2024-05-04 12:23 Russian Federation,Voronezh 394054, Acceptance, Simplified prefilled
2024-05-02 16:20 Russian Federation,Voronezh 394054, Identifier assignment

send your phone number, how to contact?