Good afternoon,

I sent an a parcel via Royal Mail (Tracking Number: RN470096695GB), however it seems there is an error with the address and my colleagues have not received it.

Is this something you can help with, it should go to the following person:

Spring Wang
CFE DONGGUAN CFE ELECTRONIC CO.,LTD
Add: NO.5 Street East, Zhenyuan Road, Wusha, Changan,
Dongguan City, Guangdong Province, China.

hi,
I just checked tracking it is showing Guangzhou Transit Station export customs cleared. I sent it to this address: ATTE TO： Moonet
Address: 201.No.14 south street ,xianxi guanliqu,changan
City: dongguan
State: guangdong
Country： china
Postal Code: 523000
I sent it on October 12, 2016. May I know when will it reach to the destination (mentioned above).

Hello Daisy (or anyone who is responsible here)!

I have package I've sent off over 5 weeks ago and it hasn't been updated or moved since 8th July.
I informed the receiver to contact you China Post or EMS China to clarify the details and say they cannot release package because the name is not the same (I put his English name on label and not original/Chinese name), so it is now stuck in your inventory.
The information of the delivery is:
Name: Mike Lam
602 Room
Zhaochang Building
8 Shuanglong Road
Changan Town 523850
Tel: +86 13652427080

Tracking: EK656290415GB

Can you please help me on this matter?
I don't know who or what else to do in this situation :(