How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
DHL E-commerce number
Hi,. I bought items that was ship through you with tracking number LZ320543295C but when you handed the package over to DHL I never received a tracking number for them and therefore cannot collect the items.. Can you assist in helping me getting the DHL E-commerce number?
Parcel retained by the import and exchange bureau
Hi,. I bought some spares from China through ebay and the spares had to be returned to the seller.. Tracking the package now, I see the following message "Guangzhou City 51040034, retained by the import and exchange bureau". what does that mean. Also, will the seller be contacted or how does the process works in China when returning items purchased from China.
My package seems to have gotten lost
Hi there, I trying to find news about my 2 orders package. It seems to be lost, I haven´t receive any contact for reception so far. Order number are SNX00000739379 & SNX00000739052. . Please help me on that.. Thanks,. Nuno
I mistakenly wrote that I avoided paying tax; I don’t to refuse, I just need to
Hi . I sent a gift package to a relative in China (RN853055921GB), and it has been stuck at Wuhan customs since September 36. It seems that tax is being requested. This was a birthday gift, and it is not fair that the recipient should have to pay the tax.. "The recipient is a student, and paying the tax would be difficult for them. If possible, I would like to pay it myself." The combined cost of postage and tax seems to be higher than the value of the package itself, as I only paid £35 for postage. Could you please let me know how much the tax is, and why it wasn’t charged at the time of sending?. "In my previous message, I mistakenly wrote that I avoided paying tax; I don’t refuse, I just need to know the amount.". thank you. best regards.
My package seems to have gotten lost
All I can find is since the 28th it's been out for delivery the tracking says it's in Azle somewhere. Hey were you there like the package to show up or my money back let me know what we can do about this. Thank you Dan
EMS parcel EN404590255JP stuck at Guangzhou Customs since Oct 26, 2025
I am writing to ask for help regarding my EMS parcel with tracking number EN404590255JP. According to the tracking information, it has been held at Guangzhou EMS and shown as “Item presented to import Customs” since October 26, 2025, with no further updates.. I am the recipient of this parcel, and I live in Azerbaijan. I am using a freight forwarding company called 166cargo, which usually handles deliveries from China to Azerbaijan. However, since the parcel is stuck in customs, I am not sure what steps I should take or who I should contact to have it released and delivered to 166cargo. The freight forwarder company says they can not do anything about a parcel unless the parcel is delivered to their warehouse.. Could it be checked the current status of this shipment and advise how I can arrange for it to be cleared or handed over to my freight forwarder?
