How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
How can I do to have package EW168215121FR delivered??
It seems that there is a missing invoice in the package number EW168215121FR. Indeed, I just sent a few chocolates, and a pair of earrings and a necklace, none of them are of a great value (I declared the price already).. What can I do to have it delivered?. Thanks on advance,.
ZC50933557099
this tracking number seems to drpped somewehe in a locker ! can you plse tel me which carrier and how can i retrieve my parcel. thanks
Item stuck at Sihui delivery office since 18 Jan 2026
Hi, my recipient has yet to receive my item under tracking number LT138523092SG from Singapore post? After checking it seems like my item is still stuck at Sihui Delivery office. May I know what is the issue? And why it is still at China Sihui delivery office and not deliver to recipient? Thank you
Parcel stuck in transit
I ordered something from Aliexpress on the 1st of January 2026, was receiving shipping updates for the first few days and then nothing? Since the 10th of January all shipping updates have come to a complete stop and the parcel seems to be stuck in transit. There is a message saying . ''Due to a peak in customer packages, your order may take longer than usual. We're working proactively to speed up the delivery. Thanks for your understanding.''. It's been like this for over two weeks and it's getting concerning.. Tracking number: UA777561964AE.
Can’t use wechat
Hello,. I am trying to pay the customs taxes for my parcel, but I am unable to complete the payment through the EMS WeChat Mini Program.. The mini program does not allow me to register and returns an “interface error”. I do not have a Chinese phone number, and my WeChat account is registered outside of China, so I cannot use this payment method.. At this point, paying via WeChat is not possible for me.. Please provide an alternative way to pay the customs taxes, such as:. • an international payment link,. • any other method available for overseas recipients.. I am ready to pay immediately once a workable payment option is provided, so the parcel can be released and delivered.. EL598341359JP. Thank you for your understanding and assistance.
Missing Package
Hello my parcel with tracking number ZA03650901601 is showing as delivered but nothing has been received please can you let me know where the items are as it have waited for over 6 weeks for them to be delivered.
