How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
Status check on package CY034049334CN
I'm checking in on my package (CY034049334CN) heading to Canada. It looks like it's been sitting at the export warehouse for a bit waiting for a flight. I really need these items soon, so I was wondering if you could please check on it and help get it onto the next available plane? Let me know if you need any extra info from my end to get it moving. Thanks so much for your help!
Package hold
Hello, I’m reaching out because my package seems to be stuck. Could you let me know the steps to take to have it delivered? Thanks in advance. Best regards.
"Item held at inward office of exchange" in Guangzhou for 24 days
Dear China Post EMS team.. Could you please assist with a package that left Australia on 9 June and arrived in Guangzhou on 14 June but is still listed as "Item held at inward office of exchange" since then. The Australia Post tracking number from Australia to China was LK275375705AU.. Thankyou for your assistance.
My item hasnt been delivered almost being a month when will it come
I have ordered 2 items but they havent came for the past 2 month
Items not delivered as stands on your record ZA06619483701
Items on tracking ZA06619483701 where not delivered as stands, they where sent to Calexico California USA, Zip Code 92231. Please help me sending the courrier data so I can contact them and see how to solve this.
Package Missing
My order was marked as delivered on the web site, but it never arrived. I was at home all day on June 21 when the package was said to be delivered, but no deliveries were made. The tracking number for the missing order is ZAO6624085401. I gather this is not an unusual outcome of your "deliveries." Any information would be welcome. The items I ordered would be even MORE welcome!
