How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
Items shows as delivery
Hi there,. My package shows as delivered, but I have not received the package
FZ000264515TW, FZ000289755TW, FZ000314123TW inquiry
Dear Team, thank you for helping us to check these 3 items from Taiwan to China. They have been to kept at the China Customs for a long time without any process. Package numbers: FZ000264515TW, FZ000289755TW, FZ000314123TW If there is anything to follow up for the clearance Customs process, please let us know or get the receiveres under awareness. Thank you for your assitance. . 敬愛的團隊您好 如標題三件包裹已從台灣發往中國遭留置於海關多時,若有需收件人提供任何清關資料或是繳納稅費,請協助回復我們或者通知收件人。謝謝您的協助
The package didn't reach the recipient
Logistics Order number ZA06675082101 Order number 216647-1340545. Hi, I ordered 4 items from you that haven't arrived yet at the provided address: Kocjana 25/2, Mielec/mielecki, Podkarpackie, 39-300, Poland. Please respond urgently
Why do we need to pay tax for an item that I am returning to the shop
Hi this post that I am sending back to the merchant is because I am returning the items, we should not be tax right?
ZA06294554401 - Items not delivered
I have the above tracking no. showing that Items has been delivered, but no Item has been delivered. Very bad service. No response to my email as well.
tracking LZ419515896CN
Good day, the shipment tracking LZ419515896CN seems to be delivered on 10/06/2026 at Castel Goffredo MN (Italy) but this delivery address is wrong. The parcel must be delivered at Tombolo PD (Italy). Could you please redirect the parcel to the right delivery address? Or was the package stolen? I thank you for your reply. I am Elisa Maria Antonello and my address is: Via Sommavilla 67, 35019 Tombolo PD (Italy).
