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China Post Service FAQ
China Post Service FAQ
A: First, you need to get the tracking number of the package from the sender. With the tracking number, you can track the location of the package at any time. If you placed an order from an online shop in China, you usually can find the tracking number from the order details. If you couldn’t find it, you can contact the seller to ask for the number. If you are the sender, the staff of China Post will provide you with the tracking number. Read More about How to Track A Package From China?
A: You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.
If you need to contact China Post, there are several ways to do so depending on your location and the nature of your inquiry. Here are some common ways to get in touch with China Post:
1. Official Website
China Post Official Website: Visit the official China Post website at www.chinapost.com.cn. The website is available in both Chinese and English, and you can find information about services, tracking, and customer support.
2. Customer service hotline:
You can call +86 11183. Through this hotline, you can get various information and support regarding postal services, such as express delivery inquiries, business consultations, and complaints.
3. Email
Email Inquiry: You can send an email to China Post's customer service team. The email address is typically [email protected], or [email protected] . Be sure to include detailed information about your inquiry.
4. Local Post Office
Visit a Local Post Office: If you are in China, you can visit your nearest China Post office to speak with a representative in person.
5. Social Media
Social Media Channels: China Post may have official social media accounts on platforms like WeChat (Search for "中国邮政" (China Post) for online support.), Weibo, or others. You can try reaching out through these channels for assistance.
Read more about: How to Contact China Post?
Read more about: How to Contact China Post?
China Post couldn’t deliver liquid item, items with battery inside, magnetic items, liquid items, firearms ammunition, explosive items, compressed and liquefied gases and their containers, flammable liquids, oxidants and peroxides, toxic substances, biochemical products, infectious substances, radioactive material etc.
A: A China Post tracking number is a combination of 13 alphabetic and numeric characters. It starts with "R" for small parcel and "C" for large package with another letter and 9 digits followed. At the end are two letters. For example: CP123456789CN. On the mailing label or voucher, you can find the Shipment ID to track. If it's sent by a seller, you can ask the seller to give you the tracking number.
A: ChinaPostalTracking is a tracking website getting tracking data from different couriers and providing the tracking information to you for free. We are not logistics companies thus could do nothing for the delivery process. Only when the courier updates their data, could we update it accordingly. If you find your parcel stuck at somewhere over ten days, you’d better contact the local courier to check it for you.
A: In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.
Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.
Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.
A: If tracking status showing ‘delivery failed’, it means the carrier has tried to deliver it to the recipient but couldn’t do it successfully because of the wrong address or the recipient couldn’t be connected through phone. When this happens, most of the carrier would keep the package at the post office for about two weeks. You need to contact the carrier as soon as possible to ask for redelivery. Or, it will be returned back to the sender after two weeks.
A: Many customers reflect that they have received unknown packages from China that they didn’t order. Why? What should you do if you receive a package you didn't order from China?
https://www.chinapostaltracking.com/faq/why-do-i-receive-package-i-did-not-order/
https://www.chinapostaltracking.com/faq/why-do-i-receive-package-i-did-not-order/
A: "Collection" means that your parcel has been received by the post office.
"Dispatching" refers to the parcel leaves from the previous office for the China post export port in another city.
"Opening" means that the parcel has arrived at the local processing center and is being processed. Or the large pacakge which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)
"Departure from outward office of exchange" means that your parcel is ready for shipment to the destination country.
"Arrival at inward office exchange" means your parcel has arrived at the destination country.
"Dispatching" refers to the parcel leaves from the previous office for the China post export port in another city.
"Opening" means that the parcel has arrived at the local processing center and is being processed. Or the large pacakge which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)
"Departure from outward office of exchange" means that your parcel is ready for shipment to the destination country.
"Arrival at inward office exchange" means your parcel has arrived at the destination country.
A: No. We are a third party package tracking platform and not the online merchants. It’s the seller where you bought the item you should contact to get the refund. Read more about The Compensation Standards for Lost Packages
A: 1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed. You may wait for a longer time.
2.If it needs to declare or levy taxes, the customs will notify the recipient in China to go through customs procedures. Generally, they will send a message to the recipient’s mobile phone or call the receiver. The recipient usually needs to fill the forms required to the customs. After the customs checked and they will release the package. Later, China Post will deliver it to the receiver.
Read more about What should I do If the package I send back is stuck at the customs?
Read more about What should I do If the package I send back is stuck at the customs?
A: In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more about What Should I Do if the Shipping Address is Wrong?
A: No. We only provide tracking service here. Address is the private information. Only the shipper or courier knows it. If you want to confirm your address, you need to contact the sender to verify.
A: Sorry, we couldn't have the size and weight information for the packages. It couldn't be known though the tracking number. You need to contact the seller to ask.
A: Air Parcel: refers to international parcels transported by air;
Surface Air Lift (SAL) Parcel: refers to international parcels transported within the sending and receiving countries by sea and land, and by surplus air capacity between the countries;
Surface Parcel: refers to international parcels transported end-to-end by railway, automobile, or ship.
Surface Air Lift (SAL) Parcel: refers to international parcels transported within the sending and receiving countries by sea and land, and by surplus air capacity between the countries;
Surface Parcel: refers to international parcels transported end-to-end by railway, automobile, or ship.
A: There is no exact arrival time for China Post international parcels. If you choose Air Parcel service, it needs 5-10 days to China neighboring countries, 7 – 15 days to European and American countries and 7 – 30 days to other countries. For Surface Air Lift (SAL) Parcel it needs 15 – 20 days and for Surface Parcel it needs 40 – 70 days. If you parcel is urgent, you are suggested to use China Post Air Parcel. More time are needed during holiday seasons.
A: The following items are prohibited from entering or leaving China:
Weapons of all varieties, ammunition and explosives of all kinds;
Forged currencies and counterfeit negotiable securities;
All kinds of lethal poisons; Animals, plants and their by-products with hazardous germs or pests, including, meat, skins, horns ect.;
Food, medicine or other articles coming from epidemic areas that is harmful to human health, obstructive to hygiene and infectious;
Please click China Import and Export Regulations 2020 to get the full list.
Forged currencies and counterfeit negotiable securities;
All kinds of lethal poisons; Animals, plants and their by-products with hazardous germs or pests, including, meat, skins, horns ect.;
Food, medicine or other articles coming from epidemic areas that is harmful to human health, obstructive to hygiene and infectious;
Please click China Import and Export Regulations 2020 to get the full list.
A: Many consumers have special preference for international cross-border shopping online especially from China. Here are tips help you how to avoid being deceived:
https://www.chinapostaltracking.com/faq/how-to-avoid-international-shopping-scams/
https://www.chinapostaltracking.com/faq/how-to-avoid-international-shopping-scams/
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EMS Service FAQ
A: The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Read more about How to Fill the International Express Mail (EMS) Waybill
A: The tracking number (Shipment ID) of EMS consists of 13 characters. It begins with "E" (represents Express Mail) and another letter and ends with "CN" or "CS". Between them are 9 digits. For epacket/EUB, the number starts with "LK". For China International Express, it begins with "CT". The number can be found on the mailing label or receipt.
A: It takes some time for the shipping information to show up in the system. Normally, the tracking information will be displayed 4 hours after the processing. But it may take 2 to 3 days even for weeks for some parcels. This depends on when your item is dropped off and ESM scans it.
A: China EMS doesn't provide ePacket service to individuals. ePacket in China is only available for online merchants on eBay, AliExpress etc. If you are a retailer, you can choose ePacket as your way of delivery on eBay etc. directly. If you are not a retailer online, you can only contact an express agency to send your package through ePacket.
A: No. It’s not available at present. As of July 2018, there are 38 countries and areas that you can ship to using China Post's ePacket service. It will be expanded to more countries and regions in the future. Click to get List of Countries You Can Ship to via ePacket.
A: The valid period of international EMS tracking is within 4 months from the next day of posting.
A: NULL is an error caused by the system of China EMS tracking system. In fact it means that your package is being transferred to Airport. PVG refers to Shanghai Pudong Airport and PEK means Beijing international airport.
A: The official customer service number for China EMS is [+86]10-11183. After hearing a short Chinese welcome message, you will hear "For English service, press 8". Pressing 8 and wait for a second, you can connect the customer service and ask your question in English. For email service, you can write to [email protected].
Questions and Answers
Shipments from China to Israel
0 Answer(s) | Asked by ori | 10/27/2025 12:28:26 PM
Order
0 Answer(s) | Asked by [email protected] | 10/27/2025 11:47:52 AM
Package !!??
0 Answer(s) | Asked by Jazmine | 10/27/2025 11:46:39 AM
Shipment stuck on "the shipment leaves processing center new york to fl"
0 Answer(s) | Asked by Rashad | 10/27/2025 11:33:23 AM
Missing package
0 Answer(s) | Asked by [email protected] | 10/27/2025 10:46:25 AM
Where is my package ??
0 Answer(s) | Asked by Deveney | 10/27/2025 9:27:29 AM
Old non working watch and require repair and service
0 Answer(s) | Asked by Kaixel | 10/27/2025 9:24:04 AM
Where is my parcel
0 Answer(s) | Asked by Mr P Hawkins | 10/27/2025 9:08:36 AM
WRONG delivery address
0 Answer(s) | Asked by Edmund opoku | 10/27/2025 8:16:20 AM
ZA02519239401
0 Answer(s) | Asked by Sascha Meyer | 10/27/2025 8:01:12 AM